Scout.com Forum Outage Updates

Scout.com Forum Outage Updates

ALERT: Scheduled maintenance will take place overnight from Tuesday to Wednesday. Please read for details.

WEDNESDAY AFTERNOON

The forums were back online early Wednesday morning. However, we do expect further maintenance. If possible, we will alert you if this requires the forums to be taken offline at any point.


TUESDAY NIGHT/WEDNESDAY MORNING

The forums were taken offline at 11:15 p.m. Eastern to address lingering issues with certain forums across the network. However, they should be in "read only" mode, meaning you can see them but not post to them until the fixes are complete.

This is Scout.com's latest updated.

To Scout users and subscribers,

Most but not all Scout forums are running better today, but we are aware of several that do not load, along with other residual problems from the recent database recovery. As announced this morning, we will compensate subscribers by adding a week to all subscriptions proactively. This will be done automatically, you need not call or take action to receive it.

We believe we've isolated the problem to an unreliable storage network, and will take action tonight to repair this. Beginning 8 p.m. PT, the forums will be taken down for maintenance which will last a minimum of 3 hours and possibly up to 8. If all goes well we'll have more reliable service by tomorrow morning. Thank you again for your patience.

— Scout Engineering


TUESDAY AFTERNOON

The system was taken offline for a short period for a reboot to bring back certain forums that had been offline. As of 3:45 p.m., the main forums were back up.


TUESDAY MORNING

As of 4 a.m., most of our forums were back up and running. However, we had lost data going back about 12 days as backups from an earlier outage had been corrupted.

We will offer further updates on the TAP forum.


EARLIER POST

Scout.com issued the following statement early Monday morning:

“We apologize for the forums issues this past week. They arise from having to replace obsolete hardware that had not been updated under previous ownership. These updates had originally been planned for after NCAA basketball season, to minimize intrusiveness, but we obviously now will be accelerating this work. We will do whatever it takes to provide stability, speed and capacity, but will err on the side of getting things right for the long haul as opposed to a Band-Aid approach.”

We will update this story as more news becomes available. Thank you for your patience and again, we apologize for the problem.

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